week 14! Our last class =(

Assalamualaikum Readers!

On our last class we had learnt about customer relationship management (CRM), supply chain management (SCM). From my what i understand, CRM is a business strategy with outcomes that optimise profitability, revenue and customer satisfaction by organising around customer segment, fostering customer-satisfying behaviours and implementing customer- centric processes. CRM also a strategy which is used to learn more about customers' needs and behaviours in order to develop stronger relationships with them. There are some advantages of CRM which are:

• customer satisfaction
• integrated customer information
• brand name quickly established
• a central database that everyone in your company can keep track of customer contacts

Other that CRM, we also learnt about supply chain management (SCM). in the class we do some exercise on Putrablast. From my understanding, SCM consist 3 entities which are supplier, producer and customer. The information flow within 3 entities . seller is a person who sell raw materials, provide the services and components. Meanwhile, producer is receive component from seller to produce a finish good or service. Customer is a person that receive the finish goods. 

There are 4 flows in supply chains which are information flow, primary cash flow, primary product flow, and reverse product flow. In the information flow, it includes the flow of invoices, orders, rules and regulation. Meanwhile, the primary cash flow includes the flow of payment of product and supplies. For the primary product flow, it includes the flow of materials, component, supplies and services. Lastly, for reverse product flow, it includes the flow of product which is return for repairs, replacement, and for disposal.

other than CRM and SCM, we also had some discussion on " How social media affects the food industry". The food industries need the social media in order to market their product. Other than that, website also important in promoting their product. Social media such as Facebook and Instagram can be used for promoting their products. But they should use in correct way to avoid people distract from their post. For example, they must upload or update any post that related to their business only. the personal matter should not be upload on the business social media.

that's all for this post. I would like to thanks to Dr. Fareed for teaching us. I gain a lot of knowledge in IS class. Thank You. Have a nice day! =)

Global Entrepreneurship Community (GEC) Summit 2017

Assalamualaikum Readers!

On 13 December, we go to the KLCC convention center to attend the GEC programme. I gain a lot of knowledge especially about the future technology. There are a lot of lab sessions that can be joined by us. My friends and I intrested and go to the 'uses of virtual in cosmetic' (i forgot the exect name) session. there are 5 speakers that present about their product. Which are, company from Loreal, Simplysiti, Can Can Cosmetic, and a lecturers from UM. They proposed the idea of using camera as a medium in trying the cosmetics product. As we know, womens nowdays are concerned about hyginic matter and on the same time they want to try tester such as lipsticks, foundation and so on, on their face or skin. with the VR technology they can tested the lipstick without put on their lips. Loreal company already implement this technology but not in Malaysia. But there are some disadvantage of this technology, which is customer do not know how it suits to the skin based on their skin type. Because the camera cannot detect the skin texture. Other than that, they also talk about halal matter in the cosmetic product. How to get Halal certificate and so on.

I'm so happy and gain a lot of knowledge there. Thank you Dr, for bring us to this kind of event. 

That's all for this entry. See you in other entry.
Thank You. =)

week 10

Assalamualikum Readers!

In the morning session we learnt about Transaction Processing System (TPS). Transaction processing systems consist of computer hardware and software hosting a transaction-oriented application that performs the routine transactions necessary to conduct business.Examples include systems that manage sales order entry, airline reservations, payroll, employee records, manufacturing, and shipping.

In the lab session we had do some:

1. feedback & whats next for CIP UPM
2. social media (facebook, instagram, youtube, pintrest, google plus)
3. website analytic (google, ahrets)
4. apps assignment 
5. improvement in presentation @ suggestions.

There are some knowledge that I gain:

• social media is user generated content (UGC)
• grapevine is a gossips @ word of mouth 
• Google + - similar to fb mixture of fb and pintrest. they developed  G+ to beat Facebook. 
• diffusion of innovation- innovation can be individual or organization
• domain name: for branding purposes: 

1. .org (organization)
2. .com (company)
3. .my (country)
4. .edu (education)

website evolution:

• the information come from our self.
• web2.0- user has to offer the content. a lot of gossip among user. the process we called word of mouth (WOM). web2.0 introduced by Olewy. 
• platform : FB, pinterest, IG
• G+ and pinterset- anything that you interest 

That's all for this post. See you in the next post. Thank you!

Week 9 (PRESENTATION WEEK)- CIP

Assalamualaikum readers.

On week 9, we had present on CIP infront of lecturers and owner of Lembah Grillerz. The presentation was divided into two: website and SWOT of lembah grillerz. We had chosen black, white and yellow color as a theme in Lembah Grillerz website because the request from the owner. We had shown the website in front of the owner and he looks happy with our work! Some improvement we should make for example, the video, pictures, waze navigation icon and so on.

Click here to see our CIP website and here for UPM website. 

See you in next post. Have a nice day!

Bubye =)

HAPPY week 8!

Assalamualikum Readers!

on week 9, i had learn about blockchain. In future, bitcoin which is a digital money can be used to replaced the old type one.

in the lab session, we had discuss about:

1. CIP
2. excel exercise
3. LIVE on MAGIC

all of group had updated their works and anything that we not sure, we share with each others. from this CIP, i know how to make an interesting website and cooperation with teammates. next week, we will present our CIP in front of DR and the owner of restaurant. i hope that Dr and the owner will happy with our work. 

besides that, we had do some excel exercise on product costing. we should put in some data and it will compute by using formula that given. excel can be used as database management system (DBMS). by doing this exercise, i know how to use excel well. I think, that's all for this week entry. 

see you in next post. 

have a nice day. thank you

week 7

Assalamualikum Readers!

in 7th week class i had learn about e-commerce and e-business.

in lab session, we had do some: 

1. CIP update
2. website analytic- seo optimization
3. apps observation
4. reflections

website evolution model (Kalvayanam & Holvson, 2003)

level 1: email existence

level 2: website existence

level 3: interactive website. which is 2 way communication (contact us). 

level 4: loyalty building features. (eg: log in. including social media)

There are some differences between e-commerce and e-business. transaction involve money is e-commerce, meanwhile e-business is not. from this class, i know what is the different between them. other that that, Dr had shows us about hologram singer in Japan.WOW! technology nowdays is so interesting. 

On lab session, we had discuss about CIP progress, and create new idea on application. In a group, we need to find any idea on apps related to food and our group had planned to make a food promotion apps.

that all for this entry. see you in next post. Thank You!

week 6!

Assalamualaikum readers!

on week 6 lecture, we had learned on data management. In managing data there are some difficulties such as: 

• number of data increasing exponentially
• data collected by many people using various method and devices
• data security, quality and integrity are critical

From this lecture, I know that data need to managed properly by various method such as Database management system (DBMS), online transaction processing (OLTP), Microsoft Access and Oracle. 

In lab session, we had do some zoom exercise, update on CIP, and learned about netiquette. we had sign up zoom account and Dr had teach us how to conduct a meeting. every account has their own URL meeting. By using ZOOM we can do video conferencing, meeting, webinars, chatting, zoom room, premium audio, and business ID. when video conferencing, we can share some document to others participants.

Netiquette is use of good manners in online communication such as e-mail, forums, blogs, and social networking sites to name a few. in netiquette part, we had learned core rule of netiquette which can obtain from netiquette core rule. By following netiquette, online communication becomes clearer. Especially in business and career related online communications netiquette should be used to ensure that correct spelling, grammar, and punctuation are put in place to project professionalism.

I gain a lot of knowledges in this class and i hope i can apply these knowledge in my life.

see you in next post! Thank You readers!